Trained teams for the work that slows you down.
Customer support, sales outreach, admin and finance tasks, run by dedicated Arbor staff who work inside your tools and follow your processes. You get the output of a full team for a fraction of the cost of hiring in-house.
Customer support
A dedicated support team that works inside your helpdesk, follows your policies and keeps response times low, including evenings, weekends and overnight.
Ideal for: E-commerce brands, SaaS products and any team drowning in tickets.
What's included
- Phone, email and live chat support
- Social inbox and DM handling
- Helpdesk and ticket management
- Order tracking, returns and refunds
- After-hours and 24/7 coverage
KPIs we report
- First response time
- Resolution time
- CSAT
- Tickets handled
- QA score
Sales & lead generation
Trained SDRs who research prospects, make the calls, follow up on time and hand your closers qualified meetings, with every touch logged in your CRM.
Ideal for: Agencies, SaaS, real estate, insurance and home-services companies.
What's included
- Outbound cold calling
- Appointment setting
- Lead research and list building
- CRM follow-up and data hygiene
- Inbound lead response and inside sales
KPIs we report
- Dials
- Conversations
- Meetings booked
- Show rate
- Cost per booked meeting
Back-office & admin
Reliable people for the repetitive work that keeps your business running. Every process is documented as an SOP and checked against an accuracy target.
Ideal for: Owners and managers who spend their week on admin instead of growth.
What's included
- Data entry and document processing
- Order processing
- Calendar and scheduling
- Email and inbox management
- Dedicated virtual assistants
KPIs we report
- Accuracy rate
- Turnaround time
- Volume processed
- Error rate
Finance support
Finance support staff who process invoices, chase overdue payments politely and keep your books ready for your accountant to review.
Ideal for: Logistics firms, agencies and growing SMBs with rising invoice volume.
What's included
- Accounts payable support
- Accounts receivable support
- Invoice processing
- Collections follow-up
- Reconciliation support
KPIs we report
- Invoices processed
- Days sales outstanding
- Accuracy rate
- Turnaround time
Multilingual coverage
Serve customers in their own language without hiring three teams. Our agents work in English, Arabic and French across every service we offer.
Ideal for: Brands selling into the Middle East, North Africa, Canada or Europe.
What's included
- English, Arabic and French agents
- Support, sales and admin in all three
- Consistent tone across languages
- Coverage for MENA and francophone markets
- One unified KPI report
KPIs we report
- CSAT by language
- Response time
- QA score
- Volume by language
Pay in the way that fits the work.
Pricing depends on the service, hours and volume. On the call we'll recommend a model and you'll get exact figures in your written proposal.
- 01
Dedicated agent
Fixed monthly fee per full-time agent.
Best for: Ongoing support, admin and SDR roles
- 02
Hourly
Rate per hour worked, billed monthly.
Best for: Variable or part-time workloads
- 03
Per outcome
Fee per booked meeting, resolved ticket or processed item.
Best for: Appointment setting and high-volume tasks
- 04
Hybrid
Smaller base fee plus a performance bonus.
Best for: Aligning incentives with results
Let's build your next success story.
Tell us what's slowing your team down. In 15 minutes we'll show you how Arbor would handle it and what it could cost.